--- title: Enhance your customer service with Salesforce LiveMessage description: Salesforce LiveMessage is an automated tool that drives business interaction. It helps the customer service representatives to manage the messaging traffic. --- [![e-Zest logo\_An accion lab company\_Colour](https://blog.e-zest.com/hubfs/images/Logos%20with%20Tagline/Corporate/SVG/e-Zest%20logo_An%20accion%20lab%20company_Colour.svg "e-Zest logo_An accion lab company_Colour")](https://www.e-zest.com/) - [WORK](https://www.e-zest.com/our-work) - [SERVICES](https://www.e-zest.com/our-services) - [Product Engineering](https://www.e-zest.com/digital-product-engineering-services) - [Enterprise Data Services](https://www.e-zest.com/enterprise-data-services) - [Digital Commerce](https://www.e-zest.com/digital-commerce-services) - [Digital Operations](https://www.e-zest.com/digital-operations) - [Digital Consulting](https://www.e-zest.com/digital-transformation-consulting-services) - [Digital Experience Design](https://www.e-zest.com/digital-experience-design) - [INSIGHTS](https://blog.e-zest.com/) - [CAREERS](https://www.e-zest.com/careers) - [ENTERPRISE DATA SERVICES](https://www.e-zest.com/enterprise-data-services) - [GENERATIVE AI](https://www.e-zest.com/generative-ai) - [Healthcare](https://healthcare.e-zest.com) - [Contact Us](https://www.e-zest.com/contact-us) - ![Elevating Product Engineering with AI and ML](https://blog.e-zest.com/hubfs/Elevating%20Product%20Engineering%20with%20AI%20and%20ML.jpg) [BLOGS](https://blog.e-zest.com) #### Elevating Product Engineering with AI and ML As technology evolves and customer choices broaden, there is an increasing ... 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Technically, LiveMessage facilitates the customer service representatives to manage messaging traffic similar to the customer interactions in Service Cloud. For now, LiveMessage provisions Facebook Messenger and SMS/MMS, but for the future versions, Salesforce is planning to incorporate LiveMessage with other apps. With LiveMessage, one can view all the functionalities in a Service Cloud tabbed view, same as phone or web charts.   Salesforce LiveMessage is developed using several approaches referring the messaging paradigm that includes talking to a human and bot interaction. Enterprises can leverage bots at the initial phase and later pass it on to humans for critical questions.   Through LiveMessage, Salesforce is aiming to provide an intuitive messaging interface for two-way communications between enterprise and customers. It will allow customers to interact with enterprises no matter through either automated response bot or human.   In summary, LiveMessage is powered by Salesforce Einstein, built using bot platform that lets the enterprises to free up customer service representatives to focus on critical issues. Absolutely, LiveMessage is an app to improve the customer satisfaction and the productivity of the customer service staff. - - - ### Similar Blog [![e-Zest and SalesAgility announce SuiteCRM Partnership](https://blog.e-zest.com/hubfs/SuiteCRM%20Partner%20700x400.jpg) e-Zest and SalesAgility announce SuiteCRM Partnership A solid step in e-Zest’s aspiration to become a provider of high-quality, secure, and affordable CRM solution to complement its ... 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