by Corporate, on Nov 16, 2018 8:36:02 PM
How digital commerce is transforming the food industry?
A leading US food-service distributor says 55% of its independent restaurant customers order from it through self-service e-commerce, up from just over 10% in 2013. That has led to a 7% increase in average order value and a 5% increase in customer retention.
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AI is vital to revenue growth for digital commerce firms
Digital commerce is fertile ground for AI technologies, thanks to an abundance of multidimensional data in both customer-facing and back-office operations," said Sandy Shen, research director at Gartner. Gartner also predicts that, by 2020, AI will be used by at least 60% of digital commerce organisations and that 30% of digital commerce revenue growth will be attributable to AI technologies.
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What's hot in Digital Commerce?
By 2022, at least 5% of online orders will be predicted and initiated by artificial intelligence, according to Gartner. AI will impact digital commerce the most in next few years.
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e-Commerce and the race for voice search
Smart speakers are presenting new opportunities for voice search. Since the market is still fresh, this is the right time to strike with the nail. Those who act now, and venture into voice search will benefit most.
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10 trends will impact the future of Digital Commerce
Innovations in customer experience, business models and technology will transform digital commerce in the next few years. Read these 10 hot trends that will impact the future of digital commerce.
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