Blogs

Moving out from ‘Average Handling Time’ in the age of digital commerce

The first real end-to-end tech affair for commerce industry was 'call centers'. Some ten or fifteen years ago, the growth of your business meant that you had to stack bigger call centers with more hundreds of servicing agents. Call centers were functioning relentlessly to satisfy your customers. An important measure to rate the performance was ‘average handling time’. A lot has changed since then.
Topics: Digital Commerce

Have good UX to drive your Digital Commerce success

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Digital commerce is changing the pace of accelerating with new innovation, intelligence and technologies that can have an effect on business. This environment demands a new approach to commerce that impacts more dynamic market factors such as competitor activity, supplier relationships and consumer behavior.  

Topics: Design User Experience Digital Commerce design thinking

The new age of digital commerce

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Going by the current online shopping trends of a growing online customer base across the globe, technology is shifting the power from brands to consumers who are well informed and have more options. It has shaken up the marketplace, allowing the most determined competitors to emerge as the new leaders changing the face of retail. 

Topics: e-commerce Digital Technology Digital Commerce

Steps IT leaders should take to develop digital commerce strategy

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It's often seen that companies planning a digital commerce strategy launch their projects in haste, typically due to competition and peer pressure without doing a proper dry run. Doing so is like riding a wild horse to reach someplace without knowing how to play the jockey. If you're lucky you might ride it well without tumbling down the pitched path. But if you find it challenging to hold the reins for long, it might cost you dearly on a longer run.

Topics: IT Digital Commerce Business growth

Importance of digital experience in digital commerce

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Earlier, digital experience was just another notion but considering the present picture, digital experience must be the top priority for digital commerce businesses.

Having a good digital experience approach can help digital commerce businesses to survive the cutting-edge competition and unleash new business opportunities.
Topics: Digital Commerce Digital Experience

e-Zest Solutions is digital experience engineering company with facilities in the United States (Detroit & San Jose), Germany (Hannover), United Kingdom (London UK) and India (Pune) with global clientele. Our services include custom software development, offshore software development, UX consulting, BigData, Managed cloud Services (Azure & AWS), SharePoint consulting/Migration, Enterprise Java application development, Automated software testing services.