To offer a lasting experience to the customer is every business leader’s dream. A few years ago, delivering a great experience to customers and in particular, to the users of digital applications was considered disruptive; today it’s the differentiator.
What started around twenty years back as Human Computer Interface (HCI) is now christened as UX (User Experience). Whatever be the name, experience design has remained core to every organization’s attempt to create a relevant experience to its customers.
Today design is at the forefront of digital revolution. Organisations now are more likely to understand a discussion surrounding design centric approach and how it gives them an edge in the competitive world than a decade back.
In the hyper-connected world that we communicate-- products, services and customer experience are all connected.
Whether it is a banking customer or an online shopper, each individual who is a direct customer or a user of the digital applications expects or even demands a unified experience consistent across all channels. This is the reason mature brands, some of whom are market leaders are applying design to offer a relevant experience to their customers.
Organisations (read CEOs) across sectors are being driven to embrace design. There are several reasons for this but the most important being, rapid consumerisation of IT. CEOs no longer can keep the design teams at the fag end of the boardroom discussion. Why?
Because it makes business sense, McKinsey’ Design Index (MDI) says that design-led companies enjoy a third more revenue and over 50% higher total shareholder returns compared with other companies failing to invest in design. In essence, the report hints a strong connect between design (read experience) led business and financial performance.
With designers heading to the boardroom, organisations, and that also includes e-Zest, will have to give up siloed working culture. This is why, we, as an Agile Digital Technology partner put User Experience Design (UXD) as a frontend piece for all the solutions we offer followed by a strong UI development. We treat design as a unified piece not separate from the technology itself.
In the new digital economy, with every other product/service claiming to be innovative, it is just a matter of time that your latest innovation got lost in the crowd. Investing in research-led design will help you contextualize your digital initiatives to suit every user you wish to target. Here, context is the secret; putting efforts where it matters. This is where the story begins — to make your innovation immediately relevant, every dot, every pixel has to communicate meaning. It has to make sense in the best possible way for the end user.
Anything beyond the ‘dot’ is an extension — .UXD (Dot UXD) is a design extension within e-Zest which operates as a design arm — systematic yet intuitive. We craft human-centered User Experience Design to help organizations fully seize on design’s power and promise.
If you are a decision maker facing a problem or heading your organization’s digital transformation initiatives, a decision to include design in your strategy helps you conjure up a solution that no one so far has conceived.We are certainly there to help you achieve this.