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Emotional Intelligence – Key Factor in Organization’s Success

Priya Jadhav Sep 06, 2016

E-Sat Emotional Intelligence C-Sat Human Resource

Human Resource is an explicit part of any organization. HR attracts talent which also contributes towards the growth of the company. Humans are incredibly complex in their individuality. Therefore, it is very important to get an insight into human behavior to get the most out of the employees by adhering to their basic emotional needs.

Being a part of Human Resources vertical for so many years, I have observed that many company’s prime focus is to improve their Customer-Satisfaction (C-Sat) scores rather than Employee-Satisfaction (E-Sat). However, they fail to understand that E-Sat is directly proportionate to their C-Sat. By understanding the factors that drive them towards work satisfaction, one can improve the work culture along with motivating the employee in the right direction.

I like to read various articles and blogs related to people along with their experience from the HR fraternity. That’s when I noticed an interesting term being coined, i.e., Emotional Intelligence (EI). It is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they're feeling, what their emotions mean, and how these emotions can affect other people.

One of the most important element of Emotional Intelligence is being accountable for one’s actions, be it in words that you express or the actions you take.

Recognizing EI of the employees to me is the key to HR success. Along with the recruitment team, the employee’s also contribute through Team Referral Programs. However, ensuring process implementation along with handling these referrals effectively is one of my responsibilities. I can recall an instance where my team had missed out on a team referral email shared by an employee for an open position. It became rather difficult to explain how this could have occurred, however, once I made them understand that the recruitment team is also human & it is perfectly normal for humans to make mistakes, everyone had a good laugh. After empathizing with the recruitment team work load, the employee willingly extended a helping hand & also approached the interview panel to schedule the interview for his friend.

Employees are the core of every business irrespective of their profile or vertical. Hence, it is extremely important to understand employees to help improve the work culture as well as the business.

In turn, it is crucial that leaders must understand their own emotions and actions in order to understand the power of the same on people around them. The more a leader works and relates with others, the more successful he shall be.

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