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Conversational UX will drive next wave digital transformation

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2016 witnessed what we call the ‘Big Bang’ of conversational services. Companies like Amazon, Google, Microsoft and Facebook introduced a new paradigm of computing experiences that welcomed the new wave of digital transformation. One of the important changes that marked the new wave of digital transformation was the shift from traditional GUI-based digital products to more customer-centric products, leveraging human-centered design while adopting a rapid experimentation mindset. This has led to the emergence of the need for Conversational UX.

Topics: ux Digital Tranformation Conversational UX

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.