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The power of Context

Last year I was working on an ERP solution for a manufacturing firm, covering non-production modules (typically sales centric ones like Product Configurator, Order Management and Pricing). At the very start of the project, I had extensive discussion with client about their business, what products they manufacture, how they receive orders, what process they follow from the time they receive orders to the time they ship products, how do they handle accounting, and so on. Soon we entered more detailed discussion about their products. I asked him to share photos and videos of their products, explain each and every parts and assemblies, what kind of options are available for various products, what goes on in their shop floors..... quite a few things that didn't apparently have any relevance with sales related functions.

Topics: Elicitation Context Analysis Documentation Knowledge Transfer Communication Business Analysis

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.