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Factors that impact call center application Performance Testing and Load Testing

I wish to share with you all some major areas in testing of call center software which mainly includes Performance & Load Testing of a Call Centre application. Call Centre performance often refers to how quickly call center staff answers a call or the sound quality of the call. It is related to how the software and infrastructure performs, how quickly a telephone call is routed and how much capacity can your call Centre application can handle.

Topics: Application Testing testing companies Testing Load Testing software testing services testing services Software testing Performance Testing Technology

How to become an efficient Tester?

A good tester is not the one who finds more bugs in testing. There are a few aspects to be considered if you really want to become an efficient tester. And here are some of the aspects discussed, that may help you in some way or the other.

Topics: Application Testing Testing software testing services testing process Technology

Basic Checklist for Testing Applications

As a test engineer we have to ensure that a bug-free and fully tested application gets delivered to the end user. Complete testing requires a lot of time which is a rare scenario. In such a situation, a quick list of testing scenarios might prove to be the much needed companion of testers.

Topics: Application Testing Usability Test Scenarios Test Scenarios Technology Quality Assurance

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.