--- title: Redefining your SLA’s for public cloud applications description: Redefining your SLA’s for public cloud applications --- [![e-Zest logo\_An accion lab company\_Colour](https://blog.e-zest.com/hubfs/images/Logos%20with%20Tagline/Corporate/SVG/e-Zest%20logo_An%20accion%20lab%20company_Colour.svg "e-Zest logo_An accion lab company_Colour")](https://www.e-zest.com/) - [WORK](https://www.e-zest.com/our-work) - [SERVICES](https://www.e-zest.com/our-services) - [Product Engineering](https://www.e-zest.com/digital-product-engineering-services) - [Enterprise Data Services](https://www.e-zest.com/enterprise-data-services) - [Digital Commerce](https://www.e-zest.com/digital-commerce-services) - [Digital Operations](https://www.e-zest.com/digital-operations) - [Digital Consulting](https://www.e-zest.com/digital-transformation-consulting-services) - [Digital Experience Design](https://www.e-zest.com/digital-experience-design) - [INSIGHTS](https://blog.e-zest.com/) - [CAREERS](https://www.e-zest.com/careers) - [ENTERPRISE DATA SERVICES](https://www.e-zest.com/enterprise-data-services) - [GENERATIVE AI](https://www.e-zest.com/generative-ai) - [Healthcare](https://healthcare.e-zest.com) - [Contact Us](https://www.e-zest.com/contact-us) - ![Elevating Product Engineering with AI and ML](https://blog.e-zest.com/hubfs/Elevating%20Product%20Engineering%20with%20AI%20and%20ML.jpg) [BLOGS](https://blog.e-zest.com) #### Elevating Product Engineering with AI and ML As technology evolves and customer choices broaden, there is an increasing ... 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SLA agreement ensures the proper measurement matrices which ensures the healthy relationships between a customer and service provider and reduces the potential conflicts scenarios. Business owners are often confused about SLAs with respect to the enterprise applications. They struggle to figure out what to expect and what they should be aware to assess the performance of enterprise applications and IT services. The complexity increases significantly when an enterprise subscribes to cloud service or services under any model: Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). SLAs are important to clearly set expectations from business and technology stakeholders with cloud service provider. In case of Public Cloud providers such as Amazon Web Services (AWS) SLAs are standard in nature and restrict to the infrastructure level. In this scenario, it’s up to cloud customer to review and understand how to address additional security measures (PCI DSS compliance), availability, reliability and performance risks. The ability to measure and track specific service level objectives through performance indicators becomes more important in the Public Cloud like AWS. Cloud consumers need to ensure that cloud SLA provides adequate methods and processes for measurement. The important part of the SLA agreement is designing measurement metrics and monitoring these metrics. The underneath assumption is SLA captures all the relevant metrics associated with business (functional) objectives. However stakeholders face two critical challenges 1. Identify critical performance indicators and link them with business objectives (which results into payments, penalties and guarantees etc.) 2. Tool which will help in monitoring all the performance metrics In the subsequent sections will discuss about SLAs in cloud from practical perspective, SLAs ( L1, L2, L3) redefined for applications in cloud, application performance management with respect to Amazon Web Services (AWS) and how to achieve PCI-DSS security compliance for your business applications deployed on Amazon Web Services (AWS)? - - - ### Similar Blog [The Chef for DevOps – Cook easily and predictably!](https://blog.e-zest.com/the-chef-for-devops-cook-easily-and-predictably/) [Whoever from](https://blog.e-zest.com/the-chef-for-devops-cook-easily-and-predictably/)[OPSCODE](http://www.opscode.com/chef/) named this product as Chef deserves an award. As the name suggest Chef is tool for DevOps to write recipes ... By Devendra Dhawale May 08, 2013 [![Understanding Regulatory Compliance: PCI DSS Cloud Computing Guidelines](https://blog.e-zest.com/hs-fs/file-3586007425-jpg/blog-files/pci-dss.jpg) Understanding Regulatory Compliance: PCI DSS Cloud Computing Guidelines PCI DSS compliant means complete ownership of the responsibility of the cardholder data (CHD). The client must still ensure they ... By Devendra Dhawale May 07, 2013](https://blog.e-zest.com/understanding-regulatory-compliance-pci-dss-cloud-computing-guidelines/) [The Puppet Show The challenge today with system administrators is to manage growing complex IT infrastructure environments. Enterprises use ... By Devendra Dhawale May 06, 2013](https://blog.e-zest.com/the-puppet-show/) [Understanding Regulatory Compliance in Amazon Web Services (AWS) cloud The problem of regulatory PCI compliance in public cloud such as AWS applies more to small and medium size companies than ... By Devendra Dhawale Apr 30, 2013](https://blog.e-zest.com/understanding-regulatory-compliance-in-amazon-web-services-aws-cloud/) ## Helping Organizations Thrive in the Digital Age [Contact Us](https://www.e-zest.com/contact-us) - [About](https://www.e-zest.com/about-us) - [Services](https://www.e-zest.com/our-services) - [Work](https://www.e-zest.com/our-work) - [Insights](https://blog.e-zest.com/) - [Healthcare](https://healthcare.e-zest.com/) - [Accion Labs](https://www.accionlabs.com/) - - - - - - Dallas - Detroit - Hannover - Vienna - London - Pune © 2025 e-Zest Solutions - [Privacy Policy](https://www.e-zest.com/privacypolicy) - [Cookie Policy](https://www.e-zest.com/cookie-policy) Contact us Contact us e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. 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