We have now entered another year since the COVID-19 pandemic first made headlines, but even today, we face similar business challenges as we did back in 2020. Businesses across all spectrums, industries, sizes, and locations have seen non-stop digital transformation create rapid shifts in their overall working patterns. From remote working, digitally-enabled processes to the increasing reliance on deep tech innovations, we have witnessed the industry shift from survival mode into now embracing digital fully.
The years 2020 and 2021 have been about upheaval, where organizations accelerated, shifted their overall strategy, or began to chart new territories by adopting digitally-enabled solutions or services. However, in 2022, digital transformation will not just be about staying ahead of the competition but about creating new possibilities using the technology and innovations that we have adopted in the past two years.
Digital innovations are allowing us to create exceptional experiences, make smarter and data-driven business decisions and find new ways of solving existing problems, thereby opening the opportunity for creating new possibilities. Among all these digital implementations, some technologies have stood out and will play a prominent role this year. Here is a look at the four key technologies that will enable organizations to reimagine and transform their business in 2022:
In a nutshell, hyperautomation expands on the capabilities of existing technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Analytics and Process Mining to facilitate improved efficiency, simplify processes and make data-driven decision-making a reality for organizations. It fundamentally leverages RPA to automate and streamline existing processes. Along with RPA, it uses AI, process mining, and analytics to enhance existing processes. This combination aims to perform complex and manual tasks, improve efficiency, and collaborate with humans for better outcomes.
- Decision Intelligence
Since 2020, organizations have had to work with large amounts of data, which is often complex and created in silos. As data creation becomes more machine-driven instead of depending on inputs by humans, Decision Intelligence is the next logical step to gain value and drive business decisions using data. It leverages digital technologies such as Big Data, AI and advanced analytics to improve organizational efficiency by modelling each decision on a set of parameters. This helps to enhance human decision-making and even automate it using AI-engine to track patterns and create event-driven triggers.
- Generative AI
Generative AI refers to the ability of AI algorithms to use existing content, which can be in text, audio or images and create new plausible content. The fresh AI creations are similar to the original content but can be used effectively with today's advanced systems and in multiple business areas. An example would be using Generative AI to restore old files and upscaling them for 4K resolution and beyond. Additionally, this technology is already being employed in healthcare to render prosthetic limbs, organic molecules and other areas, improving output since it can comprehend and help identify anomalies using its self-learning algorithms to make sense from existing information.
- Cloud-Native Platforms
As we see a rapid shift towards embracing cloud technology, the future is already witnessing cloud-native platforms emerging as a key trend. These technologies allow companies and service providers to develop new applications that are cloud-ready and built using cloud-native architecture, making them more resilient, scalable, and agile.
These technology trends and other major changes that we are witnessing in the industry today will only continue to evolve and impact our world, be it our professional environment or the world we live in. To be successful, organizations should embrace digital technologies and be clear about their vision and goals from their digital investments. Digital is not just about technology, but more so about how it can enable us to grow, accelerate and reimagine future possibilities. e-Zest has always believed in leveraging technologies and tools to create enhanced and effective outcomes by bringing the right blend of business focus and advanced technical expertise. If you are looking to explore or have already implemented largescale digital transformation projects that you want to take to the next level, our experts are here to help you explore and reimagine possibilities using digital transformation.