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What is important? Is Intent and Content or Templates and Formats?

In my experience, while working with the teams and developing their processes to get accredited for ISO 9001:2008 and CMMI, focus is on writing down their existing way of doing things. Identify measurement parameters and ask them to start monitoring. Once they find out gap between what is expected from process and what is being delivered, improvement opportunities emerge. They are trained on the methodology to improve process systematically, using data.

Topics: ISO Process Innovation Quality Top Management audit reviews Technology CMMI Quality Assurance

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.