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He was traveling by a train and had reserved his tickets for 2nd class compartment. Train arrived and he found out that one 2nd ... By Rajendra Babtiwale Sep 03, 2012](https://blog.e-zest.com/processes-and-systems-with-human-face/) ## [Transform your organization with Business Intelligence **Intelligence:** By Rajendra Babtiwale Jun 29, 2012](https://blog.e-zest.com/transform-your-organization-with-business-intelligence/) ## [What is important? Is Intent and Content or Templates and Formats? In my experience, while working with the teams and developing their processes to get accredited for ISO 9001:2008 and CMMI, focus is on writing down their ... 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