Blogs

Processes and Systems with Human Face

Satish was traveling in Europe. He was traveling by a train and had reserved his tickets for 2nd class compartment. Train arrived and he found out that one 2nd class compartment out of two, was closed for passengers as its AC wasn’t working. Remaining one compartment was full of passengers as everybody was accommodated in it.

Topics: empowerment deviation Process exception standard Business customer system

Transform your organization with Business Intelligence

Intelligence:

Topics: Intelligence Process business intelligence parameter objectives culture forecast customer BI Technology Quality Assurance

What is important? Is Intent and Content or Templates and Formats?

In my experience, while working with the teams and developing their processes to get accredited for ISO 9001:2008 and CMMI, focus is on writing down their existing way of doing things. Identify measurement parameters and ask them to start monitoring. Once they find out gap between what is expected from process and what is being delivered, improvement opportunities emerge. They are trained on the methodology to improve process systematically, using data.

Topics: ISO Process Innovation Quality Top Management audit reviews Technology CMMI Quality Assurance

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.