Today, almost every knowledge worker suffers a software fatigue, which is experienced due to the inefficient task of using different applications at the same time. The whole process of multi-tasking becomes cumbersome as it requires efficient switching between different applications to collaborate with their colleagues at workplace and manage information. In such a scenario, ChatBots provide a useful alternative, by incorporating some of the great features of IRC (Internet Relay Chat).
What is a ChatBot?
ChatBots are a computerized responses to statements made on a channel, realized as a powerful way to enrich the content, bring together various communities with similar interests. Bots rose to popularity recently after the boom of internet and social networking sites. What boosted their growth was the fact that they could be written in ample coding languages. The basic function remaining that they had to connect their line-of-business applications with chat. This accelerated the information flow, without the user having to switch between multiple applications.
Why should users be happy?
Users enjoy the benefit of experiencing various services with just one app. You can just skip dealing with multiple interfaces and thus, save a lot of time. Not only this, but also using a single software or app, saves your device a lot of memory.
When business is considered, internal chat options for enterprises provide a lot of options that make the entire functioning a lot easier. You could engage a poll bot (to take instant polls among the members), or a reminder bot (to send reminders to team members about any upcoming target or deadline). One advantage of using ChatBots is that users get exposed to only those features that are specific to their business interests and communication and collaboration needs.
Why developers should be happy?
As a messaging platform, the free chatting software could, very-well, provide plug-ins for almost every developer tool available in the market. The plug-ins provides the developers with a platform to create their own apps and bots. API platforms of the messaging apps provide developers’ customization, easier deployment and within-the-platform growth. What’s exciting is that businesses who are interested in developing apps and bots also have the flexibility of using Aritifical or Human Intelligence.
How Chatbot could change the future of messaging?
As a part of business communication tools, the ChatBot app is supposed to attract developers and B2Bs by providing integrations on the messaging platform. Apart from this, the free messaging services will take over the responsibility of assuring businesses and enterprises to find diverse integrations. Such platforms are bound to become the central hub for the workflows of the users.
It is believed that collaboration and productivity tools are supposed to become huge in the coming future and will require a massive reengineering of the workplace. This would make it more responsive, agile and ensure facilitation of data-driven decision making in different areas of entrepreneurship.