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Factors that impact call center application Performance Testing and Load Testing

I wish to share with you all some major areas in testing of call center software which mainly includes Performance & Load Testing of a Call Centre application. Call Centre performance often refers to how quickly call center staff answers a call or the sound quality of the call. It is related to how the software and infrastructure performs, how quickly a telephone call is routed and how much capacity can your call Centre application can handle.

Topics: Application Testing testing companies Testing Load Testing software testing services testing services Software testing Performance Testing Technology

e-Zest Solutions is digital experience engineering company with facilities in the United States (Detroit & San Jose), Germany (Hannover), United Kingdom (London UK) and India (Pune) with global clientele. Our services include custom software development, offshore software development, UX consulting, BigData, Managed cloud Services (Azure & AWS), SharePoint consulting/Migration, Enterprise Java application development, Automated software testing services.