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Factors that impact call center application Performance Testing and Load Testing

I wish to share with you all some major areas in testing of call center software which mainly includes Performance & Load Testing of a Call Centre application. Call Centre performance often refers to how quickly call center staff answers a call or the sound quality of the call. It is related to how the software and infrastructure performs, how quickly a telephone call is routed and how much capacity can your call Centre application can handle.

Topics: Application Testing testing companies Testing Load Testing software testing services testing services Software testing Performance Testing Technology

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.