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Redefining your SLA’s for public cloud applications

The Service Level Agreement (SLA) serves a purpose of documenting the performance expectations, roles and responsibilities, constraints and limits using some of the matrices like availability, serviceability, performance, operations, metering/billing, and damages/penalties/bonuses, exclusions, escalation procedures, remedy circumstances and the overall governance. SLA agreement ensures the proper measurement matrices which ensures the healthy relationships between a customer and service provider and reduces the potential conflicts scenarios.

Topics: amazon web services Public Cloud providers AWS public cloud applications SLA Service-level agreement cloud computing Technology

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.