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Redefining your SLA’s for public cloud applications

The Service Level Agreement (SLA) serves a purpose of documenting the performance expectations, roles and responsibilities, constraints and limits using some of the matrices like availability, serviceability, performance, operations, metering/billing, and damages/penalties/bonuses, exclusions, escalation procedures, remedy circumstances and the overall governance. SLA agreement ensures the proper measurement matrices which ensures the healthy relationships between a customer and service provider and reduces the potential conflicts scenarios.

Topics: amazon web services Public Cloud providers AWS public cloud applications SLA Service-level agreement cloud computing Technology

e-Zest Solutions is digital experience engineering company with facilities in the United States (Detroit & San Jose), Germany (Hannover), United Kingdom (London UK) and India (Pune) with global clientele. Our services include custom software development, offshore software development, UX consulting, BigData, Managed cloud Services (Azure & AWS), SharePoint consulting/Migration, Enterprise Java application development, Automated software testing services.