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What is important? Is Intent and Content or Templates and Formats?

In my experience, while working with the teams and developing their processes to get accredited for ISO 9001:2008 and CMMI, focus is on writing down their existing way of doing things. Identify measurement parameters and ask them to start monitoring. Once they find out gap between what is expected from process and what is being delivered, improvement opportunities emerge. They are trained on the methodology to improve process systematically, using data.

Topics: ISO Process Innovation Quality Top Management audit reviews Technology CMMI Quality Assurance

e-Zest Solutions is digital experience engineering company with facilities in the United States (Detroit & San Jose), Germany (Hannover), United Kingdom (London UK) and India (Pune) with global clientele. Our services include custom software development, offshore software development, UX consulting, BigData, Managed cloud Services (Azure & AWS), SharePoint consulting/Migration, Enterprise Java application development, Automated software testing services.