Blogs

Chatbots - A great tool to support the buying journey

Chatbots, a latest buzz word in the tech-world are making waves. Businesses can leverage their pervasive nature to connect with their customers. They can be programmed to expedite the customer buying journey such as generating awareness, returning search results based on the queries, guiding potential customers on different products by influencing their decisions towards a successful product sale.  

Topics: Artificial Intelligence Chatbots Digital Commerce Facebook Messenger Buying Journey

Messaging Bots in Today’s Enterprises

Today, almost every knowledge worker suffers a software fatigue, which is experienced due to the inefficient task of using different applications at the same time. The whole process of multi-tasking becomes cumbersome as it requires efficient switching between different applications to collaborate with their colleagues at workplace and manage information. In such a scenario, ChatBots provide a useful alternative, by incorporating some of the great features of IRC (Internet Relay Chat).

Topics: Chatbots messaging bots

What is conversational commerce and how to make best use of it?

Lately, conversational commerce is been a highly trending topic among the business world. There are various prophecies, how conversational commerce is going to transform ecommerce industry. So what is conversational commerce and how can you use it to elevate your business success? Though, this is one of the most commonly asked questions, let us go through the fundamentals of conversation commerce and its impact on the businesses.

Topics: Artificial Intelligence Chatbots Conversational Commerece

Interesting Digital Commerce trends for 2017

2017 is finally here and the d-commerce business is already on rise. There is no harm in saying that digital commerce has a bright future and it is likely to flourish in coming years. However, if you are not acclimating and progressing to meet your customer demands then there are high chances of failure. A small shop owner will have to enhance their selling techniques to attract customers and keep up with the online giants like Amazon. This will be same in every facet of our life such as an online pizza delivery guy will be replaced by drones in coming future.  

So, to avoid falling behind the ferocious competition, you must be aware of the current d-commerce trends. Considering these trends you can strategize your business approach and be prepared for approaching challenges. These trends have huge insinuations and are going to stay here for a while.
Topics: Machine Learning AI Chatbots Digital Commerce Drones

e-Zest Solutions is digital experience engineering company with facilities in the United States (Detroit & San Jose), Germany (Hannover), United Kingdom (London UK) and India (Pune) with global clientele. Our services include custom software development, offshore software development, UX consulting, BigData, Managed cloud Services (Azure & AWS), SharePoint consulting/Migration, Enterprise Java application development, Automated software testing services.