Blogs

Technology stories that are worth - Week 17, 2017

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Cloud storage solutions gaining popularity

Topics: Big data Cloud Applications Enterprise Mobility Hybrid SharePoint 2016 Predictive modelling

Digital Transformation and What it Could Mean for your Business?

Digital transformation has taken businesses all over by storm. However, there are still quite a few people who are unaware of the whole concept of digital transformation. However, this key term is something that all enterprises must focus on, as early as possible.

What is Digital Transformation?

Talking in the simplest of terms, digital transformation is nothing but the changes that move an organization from the conventional to the digital realm. It means embracing the changes that technology brings about to the business models. Without undergoing a digital transformation, you can’t hold on to your section of customers for long.

Defining concisely, digital transformation refers to all the changes that are associated with the application of digital technology on all aspects, operations and methods of a business. It is important to understand what transformation means here. Transformation points to a fundamental, whole-scale change to the very foundational components of the enterprise, starting from its infrastructure to its operating processes, from what it sells to whom and how it sells. The “Digital” part of the transformation signifies harnessing the combined powers of: social media, analytics, mobile and the cloud-in order to bring about a change in the current state of business.

What is Digital Transformation aiming at?

Digital Transformation is not a choice anymore- it is a necessity. To keep a place in the competitive market, it is mandatory for the enterprises to keep pace with the technological disruption.

Businesses have to embrace new online marketing channels, bring about new digitally-evolved products to the market. It is also important to refresh the value propositions of their offerings and utilize the cloud technology to improve their business. It is only through Digital Transformation that enterprises can reach out to new sets of customers and retain their existing one.

Let us check the example of HMV. It was one of the premier sellers of CDs and DVDs. However, they chose continuing to base the business model around in-store customers. But, consumer demand monumentally shifted in favour of digital downloads and online streaming. This resulted in the shutting down of HMV. By the time they re-invented themselves, the market had already been taken by Netflix, iTunes etc.

Not only in retail, but Digital Transformation has revolutionized the way businesses perform in different sectors like financial services, telecoms, media, marketing, defence, travel and leisure, only to name a few.

So, to sum it up, Digital Transformation is trying to save all businesses from meeting their doomsday, like HMV did!

Advantages of Digital Transformation

Let us look at some of the key areas where Digital Transformation needs to be embraced by the businesses to sustain themselves in the market.

  • Automation
Automatic Control, or automation, is the use of control systems for operating various equipments like machinery, processes in factories, aircraft and other applications with minimal or reduced human intervention. The biggest advantage of automation is that it saves labor and increases precision and accuracy. Businesses are driven by efficiency and not on raw cost arbitrage structure.

  • Streamlined workflow and operations
Digital Transformation allows the use of powerful technology oiling the machinery behind internal operations, thus making it easier for teams to collaborate seamlessly across various departments. Digital structuring of operations on every level of business enables accurate sales and income forecasts that help the company to plan the future meticulously.

  • Digitized assets
You do not have to maintain heaps of papers and notebooks as your records or files. Everything is kept in record in various digital forms, right from the online platforms to your tapes. You could digitalize storage, backup, documents, servers and even the network on which your business performs.

  • Improved insight into management and marketing decisions
Digital Transformation helps to streamline management in every level of the business hierarchy. Digital tools gather, analyze and visualize data from different areas of the enterprise. Predictive models based on this could help the CXOs and managers in identifying business opportunities and risks. One can study not only the producer behaviour but also the consumer behaviour from this data.

  • Disappearance of any middle-man
Digital Transformation helped in eliminating middlemen in business such as sales co-ordinators, sales assistants and various layers in finance, procurements as it becomes easier to manage work with the help of technology. This saves labor, reduces cost and increases the speed of work.

  • Data analysis
One of the greatest contributions of Digital Transformation towards the enterprises is data analysis. It helps to keep track of huge amounts of data in a very easier and less-complicated manner. You could sort data out as per your requirements and use them to maximize business opportunities. Data analysis includes dashboards, graphs, charts that help in reading consumer behaviour efficiently.

Businesses that need Digital Transformation are those that have not kept up with the pace of market, technological and competitor evolution. Implementing modern systems and technology would aid businesses in the market research, production and subsequent sign-off of all new services, campaigns and products.
Topics: Digital Tranformation digital business transformation

Messaging Bots in Today’s Enterprises

Today, almost every knowledge worker suffers a software fatigue, which is experienced due to the inefficient task of using different applications at the same time. The whole process of multi-tasking becomes cumbersome as it requires efficient switching between different applications to collaborate with their colleagues at workplace and manage information. In such a scenario, ChatBots provide a useful alternative, by incorporating some of the great features of IRC (Internet Relay Chat).

What is a ChatBot?

ChatBots are a computerized responses to statements made on a channel, realized as a powerful way to enrich the content, bring together various communities with similar interests. Bots rose to popularity recently after the boom of internet and social networking sites. What boosted their growth was the fact that they could be written in ample coding languages. The basic function remaining that they had to connect their line-of-business applications with chat. This accelerated the information flow, without the user having to switch between multiple applications.

Why should users be happy?

Users enjoy the benefit of experiencing various services with just one app. You can just skip dealing with multiple interfaces and thus, save a lot of time. Not only this, but also using a single software or app, saves your device a lot of memory.

When business is considered, internal chat options for enterprises provide a lot of options that make the entire functioning a lot easier. You could engage a poll bot (to take instant polls among the members), or a reminder bot (to send reminders to team members about any upcoming target or deadline). One advantage of using ChatBots is that users get exposed to only those features that are specific to their business interests and communication and collaboration needs.

Why developers should be happy?

As a messaging platform, the free chatting software could, very-well, provide plug-ins for almost every developer tool available in the market. The plug-ins provides the developers with a platform to create their own apps and bots. API platforms of the messaging apps provide developers’ customization, easier deployment and within-the-platform growth. What’s exciting is that businesses who are interested in developing apps and bots also have the flexibility of using Aritifical or Human Intelligence.

How Chatbot could change the future of messaging?

As a part of business communication tools, the ChatBot app is supposed to attract developers and B2Bs by providing integrations on the messaging platform. Apart from this, the free messaging services will take over the responsibility of assuring businesses and enterprises to find diverse integrations. Such platforms are bound to become the central hub for the workflows of the users.
It is believed that collaboration and productivity tools are supposed to become huge in the coming future and will require a massive reengineering of the workplace. This would make it more responsive, agile and ensure facilitation of data-driven decision making in different areas of entrepreneurship.

Topics: Chatbots messaging bots

Why should you stop using Access Services for SharePoint Online?

Access Service for SharePoint Online is all about developing applications with the help of Microsoft Access database management system. The applications created using these services are easily accessible through a web browser.

Topics: Sharepoint Online Acess Services PowerApps Microsoft Flow

Cross channel marketing: Boon for your business

Modern day marketers have a lot of work to do, with an ever increasing number of ways to reach their prospects and customers. With internet making an enormous impact on consumer interaction and so many channels on offer, the consumers move from one channel to another during the researching and buying process.

Topics: marketing Digital Marketing cross channel marketing

Magento Commerce brings B2B capabilities to its Digital commerce cloud

Magento, a specialist in cloud commerce solutions, recently announced major developments in their product Magento Digital Commerce Cloud. With this release, business-to-business dealers can now meet the expectations of digitally connected customers’ in a cost-effective manner. The digital cloud will enable B2B dealers to integrate latest cloud enhancements with their business models and hence elevate their business success.

Topics: Magento Digital Commerce Magento B2B Magento Commerce Cloud Digital Commerce Cloud

Health Cloud features introduced by Salesforce

Several interesting features were propelled by Salesforce for its Health Cloud, a couple of months ago. The announcement was made at the Healthcare Information and Management Systems Society conference in Orlando, Florida.

Topics: Salesforce Salesforce Commerce Cloud Health Cloud

Tech stories handpicked for you - Week 16, 2017

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Mobile cloud computing paving the way for modern workers

Mobile cloud computing is an excellent approach to bridge the gap between legacy systems and modern working procedures in terms of data storage and application development. Besides, if your devices are unable to access the corporate data and applications within a workplace then they are considered as futile. Here, mobile cloud computing can be favorable. 

Topics: Microsoft SharePoint IoT Office 365 Big data cloud computing Artificial Intelligence Global employee mobility

Threat Intelligence and Advanced Data Governance to bolster security for Office 365

Last week, Microsoft released two Office 365 security products which included the Threat intelligence service and the Advance Data Governance solution especially designed to boost the Office 365 security and compliance capabilities. Back in February, the Office team launched the promo of these products but now these are available commercially.

Topics: Office 365 Threat intelligence Advance Data Governance Advance Threat Protection Office 365 security

Sales Metrics to Improve Customer Success

In most of the industries, it is always advisable to keep the current customers rather than to win new ones as losing a big account can impact the ROI greatly. Therefore, it is important that the sales leaders not only track the pipeline metrics, but also look into the insights of the customer success efforts. Customer success metrics reveal whether enough is being done to keep the customers hooked to your business and whether or not they are renewing the contracts.

Topics: analytics Sales Customer success

Tips for improving user experience for digital commerce

User experience is one of the vital aspects for any digital commerce business. It impacts user experience and helps in building the brand. However most of the time, user experience of the site is undermined and all the attention is directed towards improvising sales and conversion strategies. Are you aware that user experience is equally essential for improving sales and conversions?

Topics: User Experience Digital Commerce

Service cloud Einstein to integrate with Amazon Connect

Previously, enterprises were highly dependent on paper documentations. Later a huge computer revolution encountered, which toppled the traditional paradigm followed by cloud and mobile. However, over the years Salesforce has proven that success comes through continuous efforts. They have utilized these revolutionary innovations to build tools using App Cloud, Concierge, Lightening and much more.

Topics: AWS Salesforce Salesforce Einstein

How to Manage Windows IoT Core Devices with Azure IoT Hub?

IoT devices have a much more restricted connectivity, less local resources as compared to desktops, laptops and phones. They also lack a UI in many cases. Remote device management also requires devices to be provisioned for a device management service that adds a further challenge to this setup.

Topics: IoT Windows Azure IoT

Technology news from around the globe - Week 15 2017

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Topics: Big data cloud computing Enterprise Collaboration Enterprise mobility management BYOx

Windows 10 Creators Update is out with some coolest features

The latest update to Windows 10 is here – Windows 10 version 1703, popularly known as Creators Update. Microsoft has been really working hard for quite some time to get these features live that have finally arrived. The reason to introduce this feature is to shun the overloading issues for the download servers.

So, you must be wondering, what are the new features in the Creators Update? Let’s have a close look at some of the features.

Topics: Windows 10 Microsoft Edge Dynamic locking Creators Update Game Mode

Data Fuels Action: Data to Drive Enterprise Success

Most enterprises today aim to become data-driven companies. However, to be data-driven means cultivating a mindset throughout the fabric of the entrepreneurship in order to use analytics and make fact-based decisions for business. Companies that have used data driven decision-making philosophy are expected to benefit more in the age of digital transformation. You could use the data about the market or any business scenario and take appropriate actions to mend outcomes in your favor.

Topics: analytics Data

Technology stories you cannot miss – Week 14, 2017

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New fads in cloud computing infrastructure 

Topics: Microsoft Office 365 Big data cloud computing Enterprise mobility management Threat intelligence Advance Data Governance

ServicePoint365 to bring project management capability to Office 365 SharePoint Online

ServicePoint365 is an Office365 and SharePoint app having an intuitive and excellent user interface design with a refined architecture and it is built to manage the content placement in a well-structured format. ServicePoint365 enables customers to scrutinize where the content information is generated and stored.

ServicePoint365 consists of centers designed to augment various management functions such as project management, knowledge management, client management, prospect management and beyond.

In this blog, we will talk about how ServicePoint365 helps the Office 365 SharePoint Online customers to manage their project content.

ServicePoint365 facilitates the Office 365 customers to provide collaborative solutions for internal as well as external project management. With ServicePoint365 customers can impeccably share project related information with their peers. However, they will have to consider the security aspects of cloud storage. Additionally, it offers a project management capabilities to SharePoint Online in an affordable and integrated manner which can be easily managed with Office 365 platform.

The purpose of ServicePoint365 is to encompass the collaboration and content management features within Office 365 SharePoint applications. To leverage its benefits customers can install ServicePoint365 to their Office 365 SharePoint environment and experience the benefits of a secured and collaborative platform.

One can have access to ServicePoint365 through tools available on cloud marketplace. Absolutely, ServicePoint365 is the pioneer of Microsoft Office 365 applications designed for Office 365, SharePoint and Azure.
Topics: Microsoft SharePoint Office 365 project management ServicePoint365

Salesforce Einstein is AI in business technology

Yes, every business has customers where they are supposed to be nurtured and taken care of. That’s the reason businesses make sure their CRM platforms are optimized and built using latest technologies. Speaking about CRM, few months ago Salesforce announced Einstein, an artificial intelligence Salesforce CRM platform well-known for its smartness and advance capabilities.

During the announcement, Salesforce revealed that with the help of Einstein, data models can be built automatically irrespective of the products customized by the customers. Salesforce stated that Einstein will use artificial intelligence to build next generation AI-based applications.

Using Salesforce Einstein for your business is all about being a data scientist empowering artificial intelligence to foster customer relationship. With Einstein, you can derive conclusions automatically by collecting data from CRM, calendars, emails, social media platforms, ERP and IoT devices. Einstein is a brilliant technology build to strengthen the decision-making process by switching the focus to customer relationship.

With Einstein as an extension to CRM, one can bring in artificial intelligence to business. Earlier, only big companies such as Facebook and Google could leverage artificial intelligence but now with Einstein even small businesses can climb the success ladder by incorporating artificial intelligence.
Einstein is developed using powerful technologies to power artificial intelligence and make the business process seamless. As every Einstein feature communicates with each other there is no obligation to prepare the data manually or manage the models separately.

Here is what you can do with Einstein:

  • Envisage sales prospects
  • Resolve customer queries beforehand
  • Provide an excellent and personalized customer experience
  • Develop apps with integrated intelligence
Truly, Einstein is an AI in business technology!
Topics: Artificial Intelligence Salesforce Einstein

Digital Commerce to be pushed due to mobile growth

Considering last year statistics, digital commerce has grown by 19% whereas 52% of growth has been observed in mobile commerce industry. According to Salesforce Shopping Index, there are 500 million shoppers available globally till date. These statistics are clear indication that in coming days, mobile and digital commerce are going boom like never before driven by the power of social media.

Not only Salesforce Shopping Index but according to comScore’s report, mobile spending during the month November and December led to 21% of mobile spending which was up to $80 billion. However, with this report we can conclude almost every millennial uses smart phone for the purpose of shopping.

Salesforce reports indicates that nowadays, consumers are more inclined towards mobile payment options, responsible to bring in more conversion rates from the perspective of mobile shopping.
Salesforce have also researched well on the on-site search from which they discovered, on-site search have unlocked new opportunities for leading advancement in technologies such as visual image search, voice search and image search based on artificial intelligence solutions.

In conclusion, if the retailers are further looking to encourage digital commerce then they must continue to provide mobile shopping services to their consumers including tools consumers are looking to find relevant products. Facilitating consumers with various search options such as voice and image can help them to elevate the success of digital commerce irrespective of what consumers choose to shop online.
Topics: Mobile Commerce Salesforce Digital Commerce Mobile Shopping

Setting up SFTP Server on Amazon EC2

SFTP also known as SSH File Transfer Protocol, enables a secured data transfer between SFTP server and client machine. SFTP encrypts both data and commands and also protects passwords and sensitive information from being transferred openly over the network. This is very helpful solution if someone has concerns about their data security and is looking for secured data transfer between the system and server.

Topics: sftp Amazon Amazon EC2 EC2 Ubuntu

No wonder that Salesforce named a leader in B2C Commerce Suites

Salesforce have really worked hard to create Einstein by collaborating cloud and artificial intelligence technologies. Salesforce’s agenda to leverage these technologies is to provide an excellent shopping experience to the customers because the commerce world is evolving and at the same time customer expectations.

Salesforce’s remarkable efforts were appreciated and rewarded by Forrester. They named the Salesforce Commerce Cloud, known as Commerce Cloud Einstein as the leader in the Forrester Wave: B2C Commerce Suites Q1 2017. In the report, Forrester has mentioned that Salesforce has demonstrated inevitable abilities by utilizing AI and data-driven decision making approach.

Salesforce Commerce Cloud Einstein have topped the charts for market presence. The report talks about how Salesforce Commerce is an excellent blend of marketing, sales and services. It is one of the best suitable option for the businesses desiring strong, robust and highly scalable cloud platform.

Jeff Barnet, CEO, Cloud Commerce Salesforce said, “Digitization is influencing the commerce industry. The more connected customers, the more brand visibility.” He also stated, “The commerce transformation will bring in various opportunities for the brands and revolutionize the commerce experience by making it smarter, more personalized and engaging.”

The traditional systems are not capable enough to connect with different consumer channels for buying purpose. They are not flexible and are too costly to cope with the ever changing market landscape. Hence, Salesforce Commerce Cloud is far better and provides flexibility and agility to businesses and facilitates them to provide a personalized experience to the customers.

Salesforce Cloud Commerce is an excellent invention in itself. Being one of the most powerful CRM platform it helps brands to innovate in the dynamic consumer driven world. It empowers brands to deliver unique experiences to their customers by leveraging sales, service, marketing, analytics and IoT.
Topics: Salesforce Einstein Watson Salesforce Commerce Cloud

Office 365 – A way to modernize the work at enterprises

The technological revolution has surely made the world a better place and has simplified the way things are done. This revolution has even opened new doors for enterprises empowering to manage huge amount of data and fostering collaboration and connectivity within a workplace. Microsoft Office 365 is the best platform signifying this transformation.

Microsoft Office 365 and SharePoint are the finest combinations offering great features and helping enterprises in their journey of digital transformation. By embracing these leading-edge technologies, enterprises can improvise the customer experience and evolve accordingly. Besides, enterprises can generate new business opportunities and improve brand visibility.

Mentioned below are few pointers driving digital transformation through Office 365.

  • With Office 365, employees have the liberty to work from any place using any device, irrespective of the geographical limitations. Office 365 being cloud based gets the latest updates automatically by making sure the installed software is as per the standard.
  • Office 365 offers seamless features such as Outlook, Word, Excel, and PowerPoint which makes it extremely simple and flawless for the users. It also provides wide array of collaboration tools that are secure enough to share sensitive information amongst the peers.
  • One of the major strengths of Office 365 is collaboration. With Office 365 one can connect with their peers and sharing useful information such documents and reports. This can help the team members to stay updated with relevant information and connected.
For Office 365 migration an experienced “Digital Transformation” partner is recommended. This can help the enterprises to contemplate the customer engagement efficiently by boosting the productivity of the employees and similarly optimizing the operations.
Topics: Microsoft SharePoint Digital Enterprise Office 365 Digital Transfrmation

Digital Commerce, holistic e-Business view for enterprises

According to industry experts, by 2018 the landscape of market will advance considering the business paradigm and therefore enterprises must be prepared for this huge evolution. Enterprises must streamline their strategies to develop a direct consumer model as the market is just not limited to retailers. Having an established strategy on a global level is mandatory for enterprises who are keen to connect with consumers personally.

With massive adoption of mobile devices, more than half of e-commerce is done on mobile and tablets. This technological acceleration is transforming consumer behavior and the mobile commerce growth is forcing enterprises to provide a multi-channel experience to consumers, be it through mobile, online, stores or by other platforms.

To reach wide-range of consumers, enterprises are looking to provide integrated e-commerce services. However, they are oblivious of the fact that reaching to consumers across the globe and infiltrating the market requires more efforts rather than just having an online presence. Market offers various opportunities for business growth but there are lot of business that are on the edge of digital commerce and skeptical about how to proceed with it.

Digital commerce is not about setting up a technology infrastructure online to sell products. Rather it is about digital transformation, where it is equally vital for enterprises to appreciate the essence of it. Enterprises will have to evaluate where they truly stand in terms of digital commerce and transform their business processes accordingly. Comprehending the short term and long term business goals can help them in providing an excellent digital commerce experience to the consumers.

Usually, enterprises rush towards using latest technology for building a digital commerce platform without knowing the customer expectations. They tend to invest into wrong functionality and ignore the long term objectives. To avoid these, enterprises can follow an agile and pragmatic deployment approach. Being open to optimization can provide them flexibility while acclimating new solutions.

As the digital commerce process is a complex one, enterprises should look for real partners to collaborate to understand the perspective of technology as well as the business. The partner with whom enterprises are planning collaboration must have technological expertise and end-to-end commerce solutions to support the enterprises long-term goals.

To sum up, as enterprises grapple in gauging the latest technologies and opportunities they must prioritize their business goals. Yes, there are lot of technologies available in the market but enterprises must not follow the crowd and make sure what is suitable for them. Enterprises must embrace digital commerce completely but success will come only when they contemplate the changing consumer requirements and how to establish a direct consumer relationship.
Topics: digital business transformation Digital Commerce

Appreciation increases the productivity of organization

To empower an organization, you have to empower its people, and thus every superior should take it into consideration to talk and evaluate the performances of team members working for them.

Appreciation at work place nurtures well-being of the team members and success directly, as well as indirectly, through building and maintaining social bonds, encouraging helping, and building trust. Moreover it is motivating and inspiring to do your work more productively.

Topics: employee management employee appreciation

3 important points to remember while gathering requirements for finance applications

Requirement gathering is extremely vital for any development activity. Usually, clients share business processes, but the other surrounding aspects are identified by business analyst, who later transform the requirements into a detailed project scope.

Topics: Business Analysis Requirement gathering Finance applications

Algorithmic Content Creation for Creating Quizzes, Assignments

In the last blog we saw that algorithmic trading can open new doors in the world of e-Learning. The content can springboard into existence quickly and can be maneuvered to achieve near perfect refinement. The learning content takes better shape each time and the software can adjust the parameters of skill-level and demographic to sculpt this shape.

Topics: e-learning Content Creation Algorithms

e-Zest Solutions is digital experience engineering company with facilities in the United States (Detroit & San Jose), Germany (Hannover), United Kingdom (London UK) and India (Pune) with global clientele. Our services include custom software development, offshore software development, UX consulting, BigData, Managed cloud Services (Azure & AWS), SharePoint consulting/Migration, Enterprise Java application development, Automated software testing services.